Question 1

How long will it take to receive my order?

Accepted Answer

Orders are usually processed within 1-3 business days.  Standard shipping takes 5-7 business days, while expedited shipping takes 2-3 business days, depending on your location.  You will receive a tracking number once your order ships

Question 2

How much does shipping cost?

Accepted Answer

Shipping costs are calculated at checkout based on your location and the weight of your order.  We occasionally offer free shipping promotions - be sure to check our website for current deals !

Question 3

Can I change or cancel my order ?

Accepted Answer

Orders can only be changed or cancelled before they are processed.  Please contact us as soon as possible at info@rosieandjoy.co.uk if you need to make changes.

Question 4

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery.  Items must be unused and in their original packaging.  To start a return, contact us at info@rosieandjoy.co.uk with your order number.  Customers are responsible for return shipping unless the item is defective - or incorrect.

Question 5

How do I exchange an item ?

Accepted Answer

To exchange an item, start the return process and let us know which item you would like as a replacement.  We will guide you through the process.

Question 6

What if my item is damaged or defective?

Accepted Answer

If you receive a damaged or defective item, please contact us immediately at info@rosieandjoy.co.uk with photos of the item.  We will make it right by sending a replacement or issuing a refund.

Question 7

Do you ship internationally?

Accepted Answer

Yes !!  We ship to many countries worldwide.  Shipping costs and delivery times vary depending on your location, international orders may be subject to customs fees.

Question 8

How can I track my order?

Accepted Answer

Once your order ships, you will receive a tracking number via email.  You can use it to follow your package's journey to your door.

Question 9

Do you offer gift cards?

Accepted Answer

Yes!!  Gift cards are available on our website and can be used for any purchase.

Question 10

How can I contact customer service?

Accepted Answer

You can reach us at info@rosieandjoy.co.uk, and we will respond as quickly as possible - usually within 24-48 hours.

FAQ

Frequently asked questions