Shipping & Returns
Shipping Policy
We strive to get your order to you as quickly as possible !
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Processing Time : Orders are typically processed within 1-3 business days
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Shipping Method : We offer standard and expedited shipping options at checkout
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Delivery Time : Standard shipping usually takes 5-7 business days, while expedited shipping takes 2-3 business days, depending on your location
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Shipping Costs : Shipping costs are calculated at checkout based on your location and the weight of your order
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Tracking : Once your order ships, you will receive a tracking number via email so you can follow your package every step of the way
Return & Exchange Policy
We want you to love your purchase! If you are not completely satisfied we are here to help.
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Return Window : You may return items within 30 days of delivery for a full refund or exchange
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Condition : Items must be unused, in their original packaging, and in the same condition as when you received them.
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Return Process : To start a return, please contact us at info@rosieandjoy.co.uk with your order number and reason for return. We will provide you with instructions for sending your item back.
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Refunds : Once your return is received and inspected, we will notify you and issue a refund to your original payment method. Please allow 5-7 business days for the refund to appear on your account.
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Shipping Costs for Returns : Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong item,
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Exchanges : If you would like to exchange an item for a different size or colour, please follow the return process and indicate the item you would like as a replacement.
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Contact Us : If you have any questions about shipping or returns, reach out to us at info@rosieandjoy.co.uk We are happy to help !